Cancellation of the order by the customer:

  • When the customer wishes to cancel the order, you must contact us first.
  • You can cancel your order for any of the following reasons:
  • If the order has not been delivered or shipped to you.
  • If the cancellation is made after shipping or sending the order, you will be charged a cancellation fee.
  • We reserve the full right to match the time your order was shipped with the time you submitted your cancellation request.

Returns, exchanges and refunds:

  • If the product is defective or damaged, you can request a return or exchange within 7 days from the date of the invoice.
  • Items that must be stored in the refrigerator (such as insulin, hormones, etc.) are not returned or exchanged.
  • Items that must be kept at a constant temperature, such as baby milk and food, are not returned or exchanged for the sake of your health according to the instructions of the Ministry of Health.
  • Products dispensed by medical insurance cannot be returned or exchanged.
  • In the event that the product is returned due to a defect in the product, a defect from the manufacturer, as a result of damage made during the delivery of the product, or due to incorrect or wrong delivery of the product, no additional shipping fees or bank transfer fees will be charged.
  • In the event that the product is returned for other reasons, for example: the customer's need to exchange the product or change the customer's desire in general, the customer must return the product to the nearest branch of " Health Pulse Medical Pharmacy" for free or bear the shipping cost of 15 riyals.
  • When preparing for the return of the product, the product must be in its original condition with full accessories and an attached instruction booklet.
  • Products that contain scratches or have been damaged due to misuse or malfunction due to the use of non-conforming volts will not be returned.
  • We have the right to refuse to accept returns for products that do not meet the above criteria.

Added Tax (VAT)

  • 15% VAT applies to taxable goods from purchases.

Order Cancellation

" Health Pulse Medical Pharmacy" reserves the right to cancel the order for any of the following reasons:

  • Warranty, maintenance and repair.
  • The warranty is only for medical devices as per the agent's warranty.

Changes to the Terms:

  • " Health Pulse Medical Pharmacy" reserves the right to update these terms and conditions without prior notice.